Effective Date: January 21, 2025

Welcome to Woolume (the "Site"), operated by Yunchi Cross-border E-commerce Co., Ltd. ("we," "us," or "our"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products.

• Contact Data: When you contact us via WhatsApp or Email, we collect your phone number, email address, name, and any business information you provide.

• Inquiry Data: Information regarding the products you are interested in, order quantities, and shipping destinations.

• Technical Data: Like most websites, we may collect your IP address, browser type, and usage patterns through cookies to improve your browsing experience.

2. How We Use Your Information

We use the collected information for the following business purposes:

• To provide you with personalized quotes and product catalogs.

• To communicate with you via WhatsApp or Email regarding your inquiries.

• To process and fulfill your wholesale orders.

• To improve our website functionality and customer service.

3. Third-Party Services (WhatsApp)

Our Site utilizes WhatsApp as a primary communication channel. By clicking on our WhatsApp links, you are redirected to the WhatsApp platform, which is governed by its own Privacy Policy. We are not responsible for the data practices of WhatsApp, but we ensure that the information you share with us during our chat is kept confidential within our company.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

• Service Providers: With trusted logistics and shipping companies to deliver your orders.

• Legal Requirements: If required by law to comply with legal obligations or protect our rights.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no transmission over the internet or mobile network is 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at wuliaozhao0225@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: Yunchi Cross-border E-commerce Co., Ltd.

• Brand: Woolume

• WhatsApp: +86 166 7389 5356

• Email: wuliaozhao0225@gmail.com